Two services.
Clear pricing. No lock-in.
Administration support and phone & client support. Both done properly, on your terms. Tailored to suit how your business actually works.
Administration
support
The back-of-house work that never stops piling up. Handled carefully, on time, every time. I work inside your existing tools and processes so nothing needs to change on your end.
- Email & inboxTriage, flagging, drafting responses. Your inbox under control, not a source of anxiety.
- Calendar & schedulingAppointments booked, meetings coordinated, reminders sent.
- Client correspondenceFollow-up emails, booking confirmations and professional responses that sound like you.
- File managementGoogle Drive, Dropbox or your system organised so things are actually findable.
Phone & client
support
When you can't pick up, I do. In your name, with your greeting. Your customers reach a real person. Jobs don't go to a competitor because you were busy on a job.
- Inbound call answeringI answer using your business name and greeting, every time.
- Message taking & relayCaller details and messages passed on promptly by email or text.
- Enquiry handlingQuestions about your services, pricing and availability answered correctly.
- Appointment bookingBookings taken directly into your calendar or booking system.
- Reminder callsOutbound reminders to reduce no-shows and last-minute cancellations.
- Quote follow-upsChasing outstanding quotes so you convert more of the work you've already quoted.
Who I work
with best
Bayside Virtual Support has been built around the specific admin pain points of service-based small businesses across Melbourne's Bayside region.
| Industry | Common tasks I handle |
|---|---|
| Trades (plumbers, electricians, builders) | Booking jobs, returning missed calls, invoice follow-ups, quoting coordination |
| Allied health (physio, OT, psychology) | Appointment booking, referral management, patient communication, reminders |
| Beauty & wellness (salons, spas, studios) | Online booking support, client reminders, enquiry handling, inbox management |
| Consultants (business, finance, marketing) | Inbox triage, meeting scheduling, document formatting, client follow-ups |
| NDIS providers | Participant scheduling, plan documentation, communications, compliance admin |
| Real estate agents & property managers | Enquiry management, tenant communications, calendar coordination, follow-ups |
| Sole traders (any service industry) | General admin, call answering, email management, customer correspondence |
Common questions
about how this works
Yes. Most clients need a mix of both. Hours within a retainer can be used across any combination of admin support and phone/client support tasks. We agree on the split during onboarding, and it can be adjusted as your needs change.
I work within your existing setup. If you use Gmail, Outlook, Xero, a booking system, a CRM or Google Drive. I adapt to those tools. I don't require you to change how you work. If you're not using any tools yet, I can help you set up a simple, effective system.
Retainer hours are agreed on a weekly basis. Unused hours don't roll over by default, but if your needs fluctuate week to week we can discuss a flexible arrangement. The goal is genuine, fair support. Not a rigid hourly ledger.
There's no minimum period. Most clients start with a trial period of 2–4 weeks before committing long-term. Either party can exit a retainer arrangement with 14 days' written notice. No penalty, no fuss.
Pricing is tailored to your business and the kind of support you need. Get in touch for a personalised quote and we'll talk through what suits you best, with no obligation either way.
Not sure what you need?
That's what the free call is for.
15 minutes. No prep required. We talk through your business and I'll tell you honestly whether I can help, and what that would cost.
Book a free chat